Terms of Service

SaaS PriceDesk ("SaaS PriceDesk," "we," "us") provides a software pricing intelligence service for healthcare and human-services technology buyers, available at www.saaspricedesk.com (the "Service"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organization you represent ("you," "Customer").

Access is granted on approval. You agree to provide accurate registration information, keep your credentials confidential, and use one login per person. You are responsible for activity under your account. We may suspend accounts that violate these Terms or threaten the integrity of the Service.

The Service aggregates software pricing from public records (government contracts, board agendas, federal award databases) and from contracts contributed by customers, normalized where possible to a per-user-per-month basis. Benchmarks are provided for general informational purposes only. They are estimates derived from a finite sample and do not guarantee that any vendor will offer any particular price. The Service is not legal, financial, accounting, or procurement advice, and you should not rely on it as the sole basis for any contracting decision.

You may upload contracts, quotes, and pricing information ("Contributed Data"). You represent that you have the legal right to share Contributed Data with us, including under any confidentiality obligations you may have to your vendors. You retain ownership of Contributed Data. You grant us a non-exclusive, worldwide license to store, process, extract, normalize, and aggregate Contributed Data to operate and improve the Service.

We display Contributed Data to other customers only in aggregated, anonymized form (for example, as a low, average, and high price across multiple contracts). We do not display your organization name, your documents, or individually identifiable contract terms to other customers. Your raw uploads are visible only to your account and to our administrators for review and curation.

Uploaded documents may be processed by third-party AI services (currently Anthropic's Claude API) solely to extract pricing fields for your review. See our Privacy Policy for details.

The Service includes an RFP Builder that lets a Customer assemble a request for proposal, invite vendors, and collect structured responses and pricing online. These Terms govern Customer use of that tool. Vendors who respond do so under the separate Vendor Response Terms, which they accept when submitting.

Responses belong to you. As between you and SaaS PriceDesk, you own the RFP you create and the responses you receive. We act as your service provider in collecting and presenting them.

Pricing feeds the benchmark database. Pricing that vendors submit through the Service is added to our benchmark dataset in aggregated, de-identified form, as described in Section 6. Vendors are told this plainly before they submit and accept it as a condition of submitting. Your organization is not identified as the buyer in any benchmark shown to another customer.

Evaluation aids are not decisions. Scores, rationales, comparisons, gap analyses, and total-cost-of-ownership figures produced by the Service, including those generated by AI, are decision support only. They may be wrong. You are responsible for your procurement decisions and for meeting any procurement laws, public-bidding rules, or internal policies that apply to you. We do not warrant that an RFP produced by the Service satisfies any particular legal or regulatory requirement, and you should have counsel review it where that matters.

Fair process. You agree to use the RFP Builder for genuine procurement, not to extract pricing from vendors with no intention of buying, and to apply the same terms and deadlines to all invited vendors.

Vendor-submitted pricing is normalized (for example, to a per-user-per-month basis) and incorporated into benchmark statistics alongside data from public records and customer uploads. Benchmarks are shown as ranges and averages across multiple sources.

We do not publish the identity of the buying organization, the RFP it came from, individual vendor narrative responses, or any document a vendor uploaded. Vendor names may appear in benchmark data, because a price is not useful without knowing whose price it is; vendors are told this before they submit.

Where a vendor marks specific pricing confidential, we exclude that line from benchmarks. If you believe pricing was contributed in breach of an obligation you owe a vendor, contact us and we will remove it.

You agree not to: resell, republish, or redistribute benchmark data outside your organization; scrape or bulk-export the Service; share login credentials; upload data you lack the right to share; upload malicious code; reverse engineer the Service; or use the Service to build a competing data product.

Parts of the Service may require a paid subscription. Where fees apply, they will be presented before purchase, bill in advance on a recurring basis, and renew automatically until cancelled. Taxes are your responsibility. Except where required by law, fees are non-refundable. We may change pricing with notice effective at your next renewal.

Vendors invited to respond to your RFP may be charged a per-response submission fee by SaaS PriceDesk. That fee is between SaaS PriceDesk and the vendor; you are not charged for it and you receive no part of it. You may waive the fee for a given RFP where your procurement rules require it, and you are responsible for determining whether a vendor-paid fee is compatible with any public-procurement rules that apply to you.

The Service, including its software, design, and aggregated benchmark datasets, is owned by us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your organization's internal procurement purposes during your subscription.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PRICING DATA MAY BE INCOMPLETE, OUT OF DATE, OR UNREPRESENTATIVE OF YOUR SITUATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU PAID NONE).

You will defend and indemnify us against third-party claims arising from your Contributed Data (including any claim that you lacked the right to share it) or your misuse of the Service.

You may stop using the Service and request account deletion at any time. We may suspend or terminate accounts for breach. On termination, your right to use the Service ends; aggregated, anonymized benchmark statistics already derived from Contributed Data may be retained.

We may update these Terms; material changes will be notified in-app or by email, and continued use constitutes acceptance. These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules, and disputes will be resolved in the state or federal courts located there.

Questions about these Terms: support@saaspricedesk.com